Complaints Procedure

Kent Tongue Professionals strive to provide the best possible service for our clients. However, sometimes you may feel that we have not met your
needs.

If you have any complaint or concern about the service, you are entitled to ask for an explanation.

Complaints should be made via email to hello@kenttonguetieprofessionals.co.uk

We will acknowledge receipt of complaint within 48 hours and endeavour to respond to the complaint within 28 days. Our response will include an
apology, when required; explanations as to what happened and why; as well as feedback of any learning and changes made as a result of the
complaint.

If you are unhappy with the outcome of your complaint, you can seek further advice from the Nursing and Midwifery Council www.nmc.org.uk.

The CQC want you to tell them about your experiences of care. It helps them to decide when, where and what to inspect, and to act to prevent poor care happening to others in future. CQC also want to hear about good experiences of care.

However, it is important to know that CQC cannot make complaints for you or take them up on your behalf because as a regulator the CQC does not have powers to investigate or resolve them. You can contact the CQC by email at enquiries@cqc.org.uk.